Hot Chilli Warranty

HCS will happily accept returns on faulty, damaged or incorrectly supplied products as your total satisfaction is paramount. If you contact our customer service representative by email to info@hotchillisource.com.au,
or phone 1800 2 SOURCE.

Goods will not be accepted for return, credit or exchange without an official RGA (returned goods authorisation). Goods returned may be subject to a 30% re-stocking fee. We will not refund, credit or replacements are offered if you have changed your mind about the product, make an incorrect choice, or failed to verify and accurately provide information when placing an order. We ask that you thoroughly check all details and all relevant applications for the products you choose. If you are unsure one of our customer service representatives will only be too happy to help – contact sales@hotchillisource.com

We endeavour to have all credits or replacements will be processed within seven to 14 days of receiving your returned item. We will notify you via e-mail as soon as your refund is processed.

All products supplied are guaranteed for quality, standards approved where applicable and performance, if it is found that your purchase has failed in any of these area’s we will pick up and replace that product.

When products have been found to be unsatisfactory you will be required to contact customer service at info@hotchillisource.com or phone 1800 276 872 and you will be issued with an RGA to return with your goods.

Whilst HCS import and supply a lot of their own lines we also support other manufacturer’s and for items sold with a manufacturer’s warranty, it will be the manufacturer’s responsibility to replace or refund where possible. If the manufacturer is unwilling to comply, HCS will replace the item or issue a refund of your purchase price for that product.